By using or accessing Donely AI in any manner, you acknowledge that you accept the practices and policies described below, and you consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy.

Your use of Donely's Services is at all times subject to our Terms of Service, which incorporates this Privacy Policy. Any terms not defined here have the meanings given in the Terms.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting a notice on our website, sending you an email, or other appropriate means. Continued use of the Services after changes are posted constitutes acceptance of the revised Policy.

1. What This Policy Covers

This Policy covers how we treat both Personal Data and Operational Data collected when you access or use Donely AI.

Personal Data refers to information that identifies or relates to an individual (e.g., name, email, payment info).
Operational Data refers to technical, diagnostic, and AI-related signals generated by your use of the Service (defined below).

This Policy does not cover practices of companies we do not own or control.

2. Categories of Data We Collect

A. Personal Data

Category	Examples	Purpose(s)	Third Parties
Profile/Contact Data	Name, email, phone, unique identifiers	Account setup, communication, service customization	Service Providers, Business Partners
Payment Data	Billing info, payment method, last 4 digits of card	Subscription billing, fraud prevention	Payment Processors (e.g., Stripe)
Device/IP Data	IP address, OS/browser type, device ID	Security, debugging, service performance	Hosting providers, Security vendors
Web Analytics	Page views, referrals, session metrics	Service improvement, analytics, marketing	Analytics providers
Voluntary Data	Emails, messages, survey responses	Support, personalization	Service Providers

B. Operational Data

When you access or use the Donely platform, we may automatically collect "Operational Data," which can include:

Identifiers: account IDs, session IDs, and pseudonymous user tokens.
System Telemetry: service usage, request and connection metadata, error and crash logs, diagnostic traces, and performance metrics.
Product Interaction Data: features used, workflows configured, agents and integrations enabled, and other in-product activity.
AI-Derived Data: embeddings, prompts and completions, evaluations, heuristics, and statistical inferences generated as you use the Service.

This data is collected to operate the Service, troubleshoot issues, and continuously improve Donely's AI capabilities.

3. Sources of Data

We collect data from:

You directly (e.g., when creating an account, providing feedback, contacting support).
Automatic collection as you access and use the Service.
Third-party services (if you connect accounts or authorize integrations).

4. Purposes of Processing

We use Personal Data and Operational Data for:

Providing and improving the Services: account management, Service functionality, performance optimization, payments, fraud detection.
Internal Research & Development: training, tuning, and evaluating AI models; product development and testing.
Security: monitoring, detecting, and mitigating abuse or threats.
Legal compliance: responding to lawful requests, enforcing Terms, and protecting rights.

5. How We Disclose Your Data

We may share data with:

Employees & contractors (who need access to operate the Services).
Service providers (cloud hosting, analytics, support, payment processors).
Business partners and other third parties, including for joint offerings, promotions, advertising, research, analytics, and other commercial purposes.
Authorized third parties (services or platforms you connect).
Legal authorities (where required by law).
In mergers or acquisitions (if our business is transferred).
Any other recipients consistent with the purposes described in this Policy or otherwise permitted by applicable law.

Aggregated, de-identified, or anonymized data that cannot reasonably identify you may be used and shared for any business purpose without restriction.

6. Tracking Tools & Cookies

Donely uses cookies and similar technologies to:

Enable login and secure sessions.
Remember preferences.
Analyze site usage and improve features.
Support marketing and personalization.

You can manage or disable cookies in your browser. Disabling cookies may affect functionality.

7. Data Security

We use encryption in transit (TLS) and at rest (AES-256 or similar), role-based access controls, and regular security reviews. While we take precautions, no system is completely secure. Please protect your account credentials.

8. Data Retention

Personal Data is retained as long as you maintain an account or as required by law.
Operational Data is retained as needed for product improvement, troubleshooting, and security.
We may anonymize or aggregate data for long-term R&D.

9. User Controls and Rights

You may:

Review and manage your data preferences through your account settings, where available.
Access, correct, or delete your data by contacting us.
Exercise rights under applicable laws (e.g., CCPA, GDPR).

Requests are subject to verification and legal obligations.

10. Cross Border Processing

Data may be stored or processed in the U.S. or other jurisdictions where we operate. By using Donely, you consent to such transfers.

11. Children's Privacy

Donely AI is not directed to individuals under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us for deletion.

12. State-Specific Rights

California (CCPA/CPRA): You have rights to access, delete, and opt-out of certain data sharing.
Our Services currently do not respond to "Do Not Track" browser signals.

13. Contact Information

If you have questions or requests, please contact us: privacy@donely.ai