Privacy Policy
Effective Date: August 21, 2025
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At Donely AI (“Donely,” “we,” “our,” or “us”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information.
By using or accessing Donely AI in any manner, you acknowledge that you accept the practices and policies described below, and you consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy.
Your use of Donely’s Services is at all times subject to our [Terms of Service], which incorporates this Privacy Policy. Any terms not defined here have the meanings given in the Terms.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting a notice on our website, sending you an email, or other appropriate means. Continued use of the Services after changes are posted constitutes acceptance of the revised Policy.
1. What This Policy Covers
This Policy covers how we treat both Personal Data and Operational Data collected when you install, access, or use Donely AI.
- Personal Data refers to information that identifies or relates to an individual (e.g., name, email, payment info).
- Operational Data refers to technical, diagnostic, and AI-related signals generated by your use of our software (defined below).
This Policy does not cover practices of companies we do not own or control.
2. Categories of Data We Collect
A. Personal Data
| Category | Examples | Purpose(s) | Third Parties |
|---|---|---|---|
| Profile/Contact Data | Name, email, phone, unique identifiers | Account setup, communication, service customization | Service Providers, Business Partners |
| Payment Data | Billing info, payment method, last 4 digits of card | Subscription billing, fraud prevention | Payment Processors (e.g., Stripe) |
| Device/IP Data | IP address, OS/browser type, device ID | Security, debugging, service performance | Hosting providers, Security vendors |
| Web Analytics | Page views, referrals, session metrics | Service improvement, analytics, marketing | Analytics providers |
| Voluntary Data | Emails, messages, survey responses | Support, personalization | Service Providers |
B. Operational Data
When you install or use Donely AI’s desktop software, we may automatically collect “Operational Data,” which can include:
- Identifiers: device IDs, installation IDs, pseudonymous user tokens.
- System Telemetry: app usage, connection metadata, crash/error logs, diagnostic traces, memory/stack metrics.
- Interface Signals: cursor movement, gesture telemetry, non-content keyboard signals (e.g., key codes, modifier rhythms), screen-context composites.
- AI-Derived Data: embeddings, heuristics, and statistical inferences that help us improve models and workflows.
This data is collected to ensure the software functions correctly, to troubleshoot issues, and to continuously improve Donely’s AI capabilities.
3. Sources of Data
We collect data from:
- You directly (e.g., when creating an account, providing feedback, contacting support).
- Automatic collection from your device during installation, updates, and use.
Third-party services (if you connect accounts or authorize integrations).
4. Purposes of Processing
- We use Personal Data and Operational Data for:
- Providing and improving the Services: account management, software functionality, performance optimization, payments, fraud detection.
- Internal Research & Development: training, tuning, and evaluating AI models; product development and testing.
- Security: monitoring, detecting, and mitigating abuse or threats.
- Legal compliance: responding to lawful requests, enforcing Terms, and protecting rights.
We do not “sell” your data for advertising purposes.
5. How We Disclose Your Data
We may share data with:
- Employees & contractors (who need access to operate the Services).
- Service providers (cloud hosting, analytics, support, payment processors).
- Business partners (if offering joint services or promotions).
- Authorized third parties (services or platforms you connect).
- Legal authorities (where required by law).
- In mergers or acquisitions (if our business is transferred).
Aggregated or anonymized data that cannot identify you may be shared for research and business purposes.
6. Tracking Tools & Cookies
Donely uses cookies and similar technologies to:
- Enable login and secure sessions.
- Remember preferences.
- Analyze site usage and improve features.
- Support marketing and personalization.
You can manage or disable cookies in your browser. Disabling cookies may affect functionality.
7. Data Security
We use encryption in transit (TLS) and at rest (AES-256 or similar), role-based access controls, and regular security reviews. While we take precautions, no system is completely secure. Please protect your account credentials.
8. Data Retention
- Personal Data is retained as long as you maintain an account or as required by law.
- Operational Data is retained as needed for product improvement, troubleshooting, and security.
- We may anonymize or aggregate data for long-term R&D.
9. User Controls and Rights
You may:
- Pause or disable telemetry by adjusting in-app controls or uninstalling the software (previously collected data may remain subject to retention).
- Access, correct, or delete your data by contacting us.
- Exercise rights under applicable laws (e.g., CCPA, GDPR).
Requests are subject to verification and legal obligations.
10. Cross Border Processing
Data may be stored or processed in the U.S. or other jurisdictions where we operate. By using Donely, you consent to such transfers.
11. Children’s Privacy
Donely AI is not directed to individuals under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us for deletion.
12. Children’s Privacy
- California (CCPA/CPRA): You have rights to access, delete, and opt-out of certain data sharing.
Our Services currently do not respond to “Do Not Track” browser signals.
13. Contact Information
If you have questions or requests, please contact us: 📧 privacy@donely.ai