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WhatsApp Support Agent · Built on Donely Hermes

Your WhatsApp already knows the answers

Connect the number you already use. We read your past chats, learn how you answer, fill the gaps with a few questions - then quietly handle every customer who messages you.

Start with my WhatsAppSee how it works →
Live in minutes, not daysNo code · no flows · no rulesLearns from your own chatsYou approve every answer
Today live
Auto-resolved today1,284 +12%
Median first reply9.1s fastest yet
Escalated4.2%2 active
Resolutions · last 7 days8,940 total
from 3,401 ratings
Live conversations 3 active now
MMarcus T.Where is my order?Resolved9s
PPriya R.I want a partial refundEscalatednow
DDana K.Can I pause my subscription?Resolvingnow

Why it feels different

Most chatbots start empty. Yours starts knowing your business.

No flows to draw, no rules to write. It learns from the chats you've already had.

The usual chatbot

You do the work

  • Build flows and decision trees by hand
  • Write every rule and canned reply
  • Starts blank - knows nothing about you
  • Days of setup, constant maintenance
Donely WhatsApp Agent

It does the work

  • Reads your real past conversations
  • Drafts answers the way you already reply
  • Knows your business on day one
  • Live in minutes - you just approve

How it works

From signup to live agent, in ten steps

  1. Account

    Sign up

    One email, one password. No credit card to explore - the goal is to get you to a connected WhatsApp as fast as possible.

  2. Discover

    Just paste your website

    Drop your URL. We read your pages, pull your name, tone and services, and seed the knowledge base. No website? Skip and fill in by hand.

  3. Confirm

    We filled this in for you

    Business name, industry, languages and tone - all prefilled from your site. You just glance through and add the one thing a site won't tell us: what the agent must never do.

  4. Connect

    Scan to link WhatsApp

    Open WhatsApp → Linked devices → scan. We link read-only to learn from your history - we never message your customers until you flip the switch in step 10.

  5. Learn

    We read your conversations

    The agent works through your past chats to find what customers actually ask and how you answer - clustering repeats, extracting policies, flagging conflicts.

  6. Approve

    Review the generated Q&As

    Nothing goes live without your sign-off. Each card shows the drafted answer and how many chats it came from. Edit, approve, or drop.

  7. Clarify

    A few questions, just for you

    Where your past chats were inconsistent or silent, the agent interviews you - so it never has to guess in front of a real customer.

  8. Knowledge

    Every learning is editable

    Approved answers become a versioned knowledge base. Open any document, rewrite it, upload your own files - save and it re-indexes.

  9. Rehearse

    Test in a real WhatsApp view

    Talk to your agent exactly as a customer would, inside the app. Nothing reaches a real customer. Answers show the source document.

  10. Launch

    Hand the number to your agent

    Now your agent gets its own WhatsApp. Scan once, and it answers every customer directly. When it's unsure, it hands off to you. Pause anytime.

One clean split

Read from your history. Reply from its own bridge.

Onboarding · read-only

Learn from past conversations

During setup we link a read-only device to mirror your history and mine the Q&As. We never send a message. The link is closed the moment your knowledge base is approved.

Live · agent's own WhatsApp

Reply directly to your customers

In production, the agent runs its own always-on WhatsApp bridge inside its isolated Hermes sandbox. Customers talk to the agent, not to a middleman - encryption end-to-end.

Who's it for

One agent, every kind of business

Retail & D2C

Order status, sizing, refunds, delivery ETAs - answered instantly, in your voice.

Local services

Bookings, hours, pricing and directions handled 24/7 while you focus on the job.

Agencies

Deploy an agent per client. Each one learns from its own inbox, isolated by design.

SaaS support

Tier-1 tickets resolved on WhatsApp with your docs, your tone, your escalation rules.

Questions

WhatsApp Support Agent FAQs

Both, cleanly split. During onboarding we use a read-only linked device to learn from your past chats. Once you go live, the agent gets its own always-on WhatsApp bridge inside its private Hermes sandbox - so it replies directly to customers without a middleman.

Yes. Every business runs on its own isolated Hermes sandbox - isolated knowledge, isolated history. Your chats are never used to train shared models. Encryption in transit is preserved end-to-end from WhatsApp to the agent process.

The agent detects and replies in the language of each customer message. English, Sinhala, Tamil, Spanish, Portuguese, Hindi, Arabic, French, German and more work out of the box - it uses the tone it learned from your own replies in that language.

It hands off to you instead of guessing. You get a notification, reply once, and the agent learns from your answer for next time. You can also set topics that always escalate - refunds, pricing overrides, complaints.

Under 30 minutes from signup to live agent for most businesses. Website scan takes 2-3 minutes, past-chat learning is 5-15 minutes depending on volume, and you spend the rest approving what it drafted.

Included in Donely's Hermes plans starting at $2.50 for your first month, then $25/mo. Unlimited AI inference on GPT-5.5 and Sonnet 4.6 is included in every plan (fair use).

Your next customer is already typing

Connect your WhatsApp and let Donely answer them. You approve every word.

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